Our Company

Blind man on bench

Access Financial investment is committed to providing ready access to our products and services so all of our customers, including people with disabilities, can succeed financially.


Accessible Banking: What it means

Accessibility at Access Financial investment means:

  • Optimized web experience for bank account transactions
  • A strong commitment to provide a welcoming environment
  • Assistance for individuals with hearing or speech impairments
  • Audio-assisted ATMs in convenient, accessible locations
  • A commitment to make online and mobile banking easy for all of our customers to use
  • A dedicated Accessibility Banking Program Coordinator who can answer your questions


Barrier-free banking facilities

We work to keep our bank branches compliant with the standards of the Americans with Disabilities Act (ADA). We regularly review our facilities for:

  • Accessible parking spaces, walkways, entrances and lobby areas.
  • Accessible teller counters, safe deposit vaults and other amenities.


We welcome requests to improve all our facilities. If you have a concern about or experience difficulty in accessing any of our facilities, please email our Accessibility Banking Program Coordinator at accessibilitybanking@accessfinancialinvestment.com.


Find nearby Access Financial investment Bank branch locations and hours


A friendly, accommodating environment

Our goal is to provide a welcoming environment where customers with disabilities can conduct their routine banking business without undue burden. Service animals are also welcome. Our bankers are happy to communicate by exchanging notes. We can also assist in reading bank documents and filling out forms.


We understand that our customers with disabilities may have other accessibility needs. If you have a question or concern, we welcome a call to your local Access Financial investment Bank branch for an appointment. You can also email our Accessibility Banking Program Coordinator at accessibilitybanking@accessfiancials.com.

Assistance for speech and hearing-impaired customers


Access financial Investmet provides customer service accommodations for individuals with hearing or speech impairments. For account information and customer service, we can be reached through Telecommunications Relay Services or via teletypewriter (TDD/TTY) services as listed on our Customer Service for Personal Banking page.

Talking ATMs in accessible locations


Access Financial investment maintains a network of audio-assisted ATMs that have speech output capabilities for people who are blind or visually impaired. These ATMs also meet the height and reach requirements of the ADA.


Find a Talking ATM


A dedicated contact for accessibility questions


Consistent with our commitment to ADA best practices, Access Financial investment has a dedicated Accessibility Banking Program Coordinator who can respond directly to your questions.


  • Questions about your account activity: Please call Access Financial investment  Customer Service for Personal Banking or contact your local branch.
  • Accessibility questions and concerns: Please contact our Accessibility Banking Program Coordinator Customer Service for Personal Banking by email at accessibilitybanking@accessfinacialinvestment.com or at the mailing address below


What our client say about us

We’re always here for you. We might be a bank in an app but we don't leave our customers hanging.


Jason Well

Forex trader

We have worked with Access financial investment for almost 20-years, including acquisitions and other strategic planning, risk management, and technology initiatives. They bring levels of expertise that make them an invaluable partner.


JacK Mill

Market analyst

Fctibank continues to be my first choice for outstanding training opportunities. The manual is a valuable resource tool and the one year calling privileges are important for further clarifications.


Micheal Pete

Forex analyst

First city Trust bank always provides the best education and training experience for our staff at a reasonable cost to the institution!"


James Brown

Web developer

First city trust banking Technology Solutions Division is impressive in that they share valuable insights specific to community banking."